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From Chuck Weber, your Veteran Service Officer...
TRICARE Changes Causes Glitch for Some Retirees
As a result of contractor changes effective January 1, 2018, some
TRICARE Prime retirees in northern states (approximately 4,000) did not
get charged for their annual enrollment fee.
TRICARE-for-Life (TFL) beneficiaries are
NOT impacted by this glitch.
As previously reported in Newsbytes, starting January 1, 2018, TRICARE's
beneficiaries in the United States will be covered by two
regions—TRICARE East and West—instead of three. The mistake occurred as
Humana Military, the new East region contractor, moved TRICARE North
users into its system. Retired TRICARE Prime users pay an annual
enrollment fee. Starting January 1, 2018, those fees are $289.08 for a
single user or $578.16 for a family. Retirees can select to pay their
annual enrollment fee as monthly payments through allotments—$24.09 for
a single user or $48.18 for a family—or as the single lump sum. Because
of the new change from a fiscal to calendar year system, that lump sum
payment is now due in January.
For most TRICARE Prime retirees, payments were automatically redirected
to the TRICARE North contractor, HealthNet and sent to Humana. However,
4,053 Prime beneficiaries in the former North region were not included
in the data file sent to the new contractor in the East region. This
error was discovered during the transition reconciliation process.
The Humana website states, "If you received a notice about making
automatic payments through a credit card or bank fund transfer and are
currently using allotment for payment, please disregard the
notification, we appreciate your patience and apologize for any
confusion this may have caused."
TRICARE officials said retirees should be able to see whether or not
they are among the impacted users by checking their January paycheck for
the missed allotment.
"Humana will be sending letters to those impacted users asking for a
one-time payment of the missed amount," said TRICARE officials. It can
be paid by calling Humana at 1-800-444-5445.
|Source: FRA Newsbytes, Jan 5, 2018
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